Support

About EmailUX support

EmailUX is an email design and delivery studio built and operated by iClasser LLC in the San Francisco Bay Area. The platform pairs a no-code Email Studio with a marketing campaign sender, a transactional rendering and delivery API, and a services tier for branding systems, template rebrands, and ESP integration.

Teams use EmailUX to design responsive, on-brand emails once and reuse them across marketing newsletters, drip campaigns, and transactional flows. Templates can be authored in multiple locales — including right-to-left languages such as Arabic and Hebrew — and the chosen locale is selected at render or send time. AI assistants help generate subject lines, copy, layout suggestions, and per-contact personalization.

EmailUX also publishes two npm libraries that work with or without a paid account: @emailux/components, a free open-source React component library for building email-safe HTML; and@emailux/api-client, an authenticated TypeScript client that wraps the EmailUX render and deliver endpoints so any backend can render or send a stored Email Studio template through a connected ESP such as SendGrid.

Support FAQ

How do I contact EmailUX support?

Sign in and open a support ticket from this page, or email support@emailux.com. Tickets and replies are tracked in your account so you can review history at any time.

What can EmailUX support help with?

Account access, billing and subscription questions, Email Studio usage, ESP and API integration, template rendering and delivery issues, marketing campaign troubleshooting, and questions about the open-source @emailux/components library.

What are the response times?

Standard support responds during business hours, Monday through Friday, in the San Francisco Bay Area time zone. Enterprise engagements may include faster SLAs as defined in their custom agreement.

Where can I find documentation?

Developer and user documentation lives at docs.emailux.com. The site covers Email Studio, marketing campaigns, the transactional API, and the npm packages @emailux/components and @emailux/api-client.

Do you offer enterprise support?

Yes. Enterprise customers receive white-glove onboarding, dedicated support contacts, and custom SLAs. Reach out via the request a proposal page to discuss requirements.